FAQs about your NWAIS online resources

Where do I find training materials for the website?

Training materials for the website can be found here . Note: Some training materials require you to sign in to your NWAIS account to view.

Where do I find training materials for the online community?

Training materials for the online community can be found here.

Where can I get immediate help for the NWAIS online resources?

If you any other specific training needs or require immediate help, please contact tech@nwais.org or call 206-323-7005.

I belong to a NWAIS school but the sign-in does not recognize my username/email or password What do I do?

While you may work for a NWAIS school, you likely do not have a Member Employee account yet. To create a free account, go here and create a Member Employee account.

If you are sure you have a NWAIS member account, please contact tech@nwais.org or call 206-323-7005.

I am currently a board member at a NWAIS school. Do I create a Member Employee or Member Non-employee account?

A Member Non-employee account To create a free account, go here and create a Member Non-employee account.

I work or volunteer for a NWAIS school but when I try to sign up for an event I am not recognized as a member? What do I do to get member pricing?

NWAIS is happy to provide member pricing to Member Employees and Member Non-employees (such as Board Trustees). You will need to create a free Member Employee/Non-employee account associated with your NWAIS school. You can do that here. 

I am leaving my NWAIS school can I keep my account?

Unfortunately, member accounts are tied to the Member School so this is not possible. If you are moving to another NWAIS school, please notify us to suspend your account until you notify us with your new NWAIS school information.

If you are sure you have a NWAIS member account, please contact tech@nwais.org or call 206-323-7005.

When submitting a calendar event or open house, how do I get URLs and emails to show as links?

Calendar requests go through an approval process which includes ensuring web links (URLs) and email links work. To ensure this, please include that full web address and email address are included in the description. If you wish it to have a hyperlink, include the text before putting the address in parentheses. Example: here (https://nwais.org/page/FAQs_online_tools) or contact (tech@nwais.org)

If you need further help, please contact tech@nwais.org .

How do I edit my job postings?

You can find and edit your job postings within your member profile under Content and Features. You can find more about editing job postings here .  

My job posting formatting looks all wonky. How do I get it to format correctly?

Typically, this is because you are using MS Word or copying from a pdf. Your best bet is to edit the job posting in either Notepad on a PC or in Textedit on a Mac before copying into the online editor. You can find more about editing job postings here .  

Can anyone post a job opening? I am seeing job postings made by a former employee of my school. How can I edit or delete a posting from a former employee?

Member schools and employees can post job openings. Only the member who posted the position or NWAIS staff can edit or delete job postings.  If you need help editing or deleting a job posting posted by a former employee, please contact tech@nwais.org .

I used to be able to post a job opening and it would show immediately on the website listings. Why do job postings need to be approved by NWAIS before they are posted?

Member schools and employees can post job openings. The approval process is to ensure the new method of posting is done following all directions in order to ensure potential applicants are able to successfully access and respond to your posting. The approval process is pretty quick during business hours but can take up to 24-48 hours if the job is posted outside those hours or on the weekend.

If you need further help with posting jobs, please contact tech@nwais.org .

How often should a school update its member profile?

For many prospective families, the Member School profile is their introduction to your school so information on the school profile should be as accurate as possible. Member school profiles should be updated annually and, preferably, as changes occur. Please ensure there is someone on your staff delegated to update your school profile regularly.

I am the Head of School delegate for managing our school profile, addressing invoices and managing sub-accounts (member employees and non-employees) on the NWAIS website. How do I login to do this?

If your Head of School has designated you to maintain and manage your school profile on the NWAIS website, please obtain the login credentials from your Head of School or contact tech@nwais.org. Once you are logged into the school profile, change the main contact email to your school email address and add your Head of School email address as the alternate email. Visit the new website training page to learn more about managing your Member School account.

What are sub-accounts?

Sub-accounts are Member School employees and non-employees (such as Board members). Member school sub-accounts are free, unlimited accounts which allow participation in the NWAIS online community as well.

I need to update the list of our employees and board members. Where do I do that on the new website?

Member School employees and non-employees (such as Board members) are listed as sub-accounts within the Member School profile under Account & Settings. To learn how to invite, add, update and detach your sub-accounts, click here.

I need to delete some employees from our school sub-accounts? What is the best way to do this?

You should first have access to the Member School account. Once in the Member School account, go to Information and Settings under the Account Settings. To remove a sub-account, select Sub-accounts, scroll down, select the suspend icon next to the sub-account name and then select the detach icon. To learn more about sub-accounts, click here.

Am I able to select my preferred pronouns within my profile? Who sees them?

Yes! Just sign in to your profile and select under your personal information. Only members of NWAIS who are signed in can see this information.

If you need further help, please contact tech@nwais.org .

How do I register my people for the Fall Educators Conference (FEC)?

Registering for the virtual and in-person conferences have separate pathways. You might want to think about them as two different events.

Here is information about each:

• Fall Educators Conference Event Page (In-Person)
• Fall Educators Conference Event Page (Virtual Conference)

There are three ways that people can register:

1. Register on their own. You can send them this link:

1. In-person:https://nwais.org/events/register.aspx?id=1624071
2. Virtual:https://nwais.org/events/register.aspx?id=1666628

  If an employee of your school, consider having them create a free Member Employee account first.

2. You can register a group through the online registration system

Or

3. Member schools can fill out the spread sheets and email them to Vivian Hoang, NWAIS registrar, (vhoang@nwais.org) and she will get your team signed up. 

• Virtual - Group Registration Spreadsheet
• In-Person - Group Registration Spreadsheet

Where do I find my registration for an event?

You can find your registrations for events within your member profile under Payments and History. If you are a non-member, you should have received an email confirmation for the event.   

Where do I find my invoice for an event?

Invoices are found in the Account and Settings page of a member profile (of the registering person) under Payment and History unless Bill to Master Account was selected during the registration process.  Those invoices would show in the Member School Account and Settings page.

If you need further help, please contact info@nwais.org .

How do I join a group in the online community?

You can find and join groups within your member profile by clicking Groups on the top menu. Just select from the Available Groups located to the right to join or request to join a group.  You will be added to groups typically within 24 hours.

Why do I need to join online community groups in one location and participate in them in another?

In response to members' requests for a single login account and a robust online community, NWAIS adopted a new association management system (AMS) and new online community (Breezio). The two systems work in concert to manage membership in the online community. For example: If one of your member school Board members leaves your school, you only need to deactivate him/her from your Member School account (under Sub-accounts) and he/she will no longer be able to log into the online community as well.

We admit this can be confusing a t first but is essentially to provide members a more robust online community experience. The purpose of the groups page on NWAIS.org is for joining and leaving groups on discover.nwais.org, our online community site which is much more robust than the feature offered through the website-database provider. On the backend, this process ensures that our database of members matches our online community members. So, when you join a group on NWAIS.org, it is reflected within a few hours on discover.nwais.org and if you were to leave a group or your member school, that information will also be reflected in the website-database as well as the online community.

Why is there a lock on some groups in the online community?

A lock on a group signifies that it is a private group that requires you to be in a certain role or permission to join. You can find and request to join a locked group within your member profile by clicking Groups on the top menu. Just select from the Available Groups located to the right to request to join a private group.  If permitted, you will be added to the group typically within 24 hours.

Why does it seem like there is an additional login when going from the website portal to the online community?

While it does seem like an additional login, you do not have to re-enter your login user name and password or add any additional information. Simply submit. This is the process to bridge the two systems and update your online community profile from the portal. To avoid this, you could simply go to the online community and login directly if you have no need to utilize any website portal tools.

How can I post multiple files within a discussion post in the online community?

You can post more than one file within the text editor by simply creating a space for it. You do this by selecting Create+ and Discussion. This allows you to work with a draft before posting. Write your message within the body of the message and select enter/return. Drag the file to the blinking cursor. Once the file has loaded, place and click your mouse after the file and once again select enter/return. You can also choose File from the top menu and choose a file. Just remember to create a space for it in the body of the message before adding it.  Repeat until you have loaded all your documents. Be sure to save.

How can I create a discussion post from an email into one of my online community groups?

You can post via email using the user group identifier in the URL/website address of the group. For example: If you are part of the Teachers group, then your email address to that group would be teachers@discover.nwais.org. If your group has more than one word in its title then you would hyphenate the name: all-members@nwais.org. You can also post attachments/in-text pics with your email viewable within the online post. You must be a member of the group to post to the group.

If you need further help with joining or participating in the online community, please contact tech@nwais.org.